Terms & Conditions

RAANAE, also referred to as RAANAE Fragrances, is a fragrance brand operating in Pakistan and selling perfumes and related fragrance products directly to customers through this website.

Throughout these terms, “RAANAE”, “we”, “us” and “our” refer to RAANAE / RAANAE Fragrances. “You”, “your” and “customer” refer to any person who uses this website or buys from us.

• —Trading name: RAANAE
• —Registered name: RAANAE Fragrances
• —Email: raanae980@gmail.com

Full contact details and support hours are on our Contact Us page.

To place an order through this website you must:

• —Be at least 18 years of age, or have the consent and supervision of a parent or legal guardian.
• —Have the legal capacity to enter into a binding agreement.
• —Provide accurate, complete and current information when placing the order, including a deliverable address and a phone number on which we can reach you.
• —Use this website only for lawful purposes.

By placing an order you confirm that the information you have given us is accurate and complete. Orders that cannot be verified, or that we reasonably believe to be fraudulent or placed for onward commercial resale without our agreement, may be declined.

We sell perfumes and related fragrance products. We make reasonable efforts to ensure that the descriptions, images, sizes, colours, packaging and fragrance information shown on this website are accurate, but slight variations may occur because of:

• —Screen and device settings.
• —Photography and lighting conditions.
• —Manufacturing or packaging variations.
• —The availability of a particular packaging component.

Such minor variations do not by themselves make a product defective. Where a variation goes further than this — a damaged, leaking, incomplete or incorrect item — it is covered by our Shipping, Returns & Refunds policy.

Please also note:

• —Fragrance is subjective and personal. How a scent develops, and how long it lasts, differs from person to person depending on skin chemistry, climate and how the product is applied. Longevity figures we quote are indicative of typical wear, not a guarantee for every wearer.
• —Our products are cosmetic and intended for external use on skin or clothing only. They are not medicines and make no therapeutic claim.
• —Batches are produced in limited quantities. A product shown on the website may sell out before your order is confirmed.

Perfumes and fragrance products are intended for external use only. When using our products, please:

• —Avoid contact with the eyes.
• —Avoid applying perfume to irritated, damaged or sensitive skin.
• —Keep fragrance products away from children and pets.
• —Keep products away from excessive heat, naked flames and direct sunlight — fragrance is flammable.
• —Stop using the product if irritation or an adverse reaction occurs, and seek medical advice.

• —All prices are shown in Pakistani Rupees (PKR) and include any applicable taxes unless stated otherwise at checkout.
• —Delivery charges, Cash on Delivery charges and any other applicable charges are shown separately before you confirm your order and depend on the method you choose. The current charges are listed in our Shipping, Returns & Refunds policy.
• —We may change prices, promotions and delivery charges at any time and without prior notice. The price that applies to your order is the price displayed in your order summary at the moment you confirm it.
• —If a price is displayed incorrectly because of an obvious error, we will contact you before dispatch and you may either confirm the order at the correct price or cancel it for a full refund.

Adding an item to your bag and submitting the checkout form is a request to buy, not a concluded contract. An order may be verified before it is accepted and dispatched. A contract between you and RAANAE comes into effect only when we confirm your order — that is, once payment is received or verified (or, for Cash on Delivery, once the advance delivery charge is received) and we have sent you an order confirmation.

We may contact you, using the details you gave us, to confirm:

• —Your order details.
• —Your delivery address.
• —Your contact number.
• —Your payment information, where applicable.
• —Product availability.

An order confirmation does not guarantee dispatch. We may still decline or cancel an order before it leaves us if the item turns out to be unavailable, if payment cannot be verified, if the delivery address falls outside the area your chosen method covers, if there was a pricing or description error, or if we suspect fraudulent or abusive use. Where we cancel an order you have already paid for, we refund you in full.

We may offer Cash on Delivery, bank transfer, the online payment methods made available on this website, and other methods we introduce from time to time. Which options are open to you can vary with your location, the product, the order value and other circumstances — the methods you can actually use are the ones shown in your checkout.

Online card and wallet payment

Processed by our payment partner, Safepay. You enter your card or wallet details on Safepay's own secure page. RAANAE never sees or stores your card number, CVV or wallet PIN.

Manual bank transfer or mobile wallet

You transfer the amount to the account details shown at checkout and upload your receipt. We verify the receipt within 24 hours and confirm your order once the funds are matched. Please transfer the exact amount shown, and keep your original transaction record until your order arrives.

Cash on Delivery

The delivery charge is paid in advance to confirm the order, and the product amount is paid in cash to the courier at your door. Please have the exact amount ready. The advance delivery charge covers the cost of sending the parcel and is not refundable once the parcel has been dispatched.

We take reasonable measures to protect your payment and transaction information. Where a payment is processed by a third-party provider, your payment details are handled directly by that provider under its own terms and privacy policy, and we receive only confirmation of the result.

We deliver across Pakistan. Orders are normally dispatched within 1–2 working days of confirmation, with courier transit of 2–4 working days to major cities and 4–7 working days to smaller towns and remote areas. These are estimated delivery periods rather than guaranteed dates, because the final leg is carried out by third-party couriers.

Risk in the goods passes to you on delivery. Full details of charges, tracking, failed deliveries, re-delivery and delays are set out in our Shipping, Returns & Refunds policy.

You may cancel an order within 24 hours of placing it, or at any time before it is dispatched, for a full refund. Damaged, incorrect, missing or faulty items must be reported within 48 hours of delivery, and unopened orders may be returned within 7 days of delivery.

For hygiene and safety reasons, perfume that has been opened, sprayed, used or had its seal broken cannot be returned or exchanged unless it is faulty, damaged or not the item you ordered. The complete rules, including how to make a request and how refunds are paid, are in our Shipping, Returns & Refunds policy, which forms part of these terms.

If you submit a review, rating, photograph or other content to this website, you confirm that it is your own honest experience, that you own or are permitted to share any images you upload, and that the content does not infringe anyone else's rights.

• —You grant us a non-exclusive, royalty-free licence to display, reproduce and adapt your submitted content on this website and in our marketing.
• —We may decline to publish, edit for length, or remove content that is unlawful, abusive, misleading, promotional, or unrelated to the product.
• —Submitted content is reviewed before publication, and uploaded photographs are stored privately until approved.
• —Please do not include personal information you would not want published, such as your phone number or address.

All content on this website — including the RAANAE name and logo, brand names, product names, product images and descriptions, graphics, designs, text, videos, layout and code — is owned by or licensed to us unless otherwise stated. You may view and share pages for personal, non-commercial purposes. You may not reproduce, copy, modify, distribute, republish, sell or otherwise commercially exploit any part of the site or its content, or use our branding on any product or listing, without our prior written permission.

You agree not to:

• —Use the website for any unlawful purpose, or in a way that could damage, disable or impair it.
• —Attempt to gain unauthorised access to any part of the website, its administrative area, its accounts or its servers.
• —Interfere with the website's security or functionality, or with another customer's use of it.
• —Introduce malicious software or harmful code, or use automated systems to scrape, harvest from, misuse or overload the website.
• —Submit false or misleading information, including false orders, false payment receipts or false reviews.
• —Impersonate another person.
• —Use our content or brand identity without authorisation.

We may restrict, suspend or terminate access to the website where misuse or prohibited activity is identified, and report unlawful activity to the relevant authorities.

You are responsible for using and storing fragrance products in line with the product instructions and the safety precautions in clause 4.

We are responsible for supplying products that match their description and are of satisfactory quality. Where we fail to do so, we will put the position right by replacing the item or refunding you in line with our returns policy.

To the fullest extent permitted by law, we are not liable for losses, damages, allergic reactions or other consequences resulting from:

• —Misuse of a product.
• —Improper storage.
• —Failure to follow the product instructions or the guidance in clause 4.
• —Use of a product contrary to its intended purpose.
• —Incorrect information supplied by the customer.

We are likewise not liable for indirect or consequential loss, loss of profit or opportunity, or for delays caused by third-party couriers or payment providers. Our total liability in connection with any order will not exceed the amount you paid for that order.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, or for fraud. Nothing here affects your statutory rights as a consumer.

This website relies on third-party services for purposes including:

• —Payment processing.
• —Shipping and delivery.
• —Website hosting.
• —Analytics.
• —Customer communication.
• —Website functionality.

These third parties process information according to their own terms and privacy policies. We choose our partners carefully, but we are not responsible for their independent practices, policies or systems beyond what the law requires. The parties involved, and the data each one receives, are listed in our Privacy Policy.

We are not liable for any failure or delay in performing our obligations where that failure results from circumstances beyond our reasonable control, including:

• —Natural disasters, floods, earthquakes or severe weather.
• —Government restrictions, including restrictions on movement.
• —Strikes or industrial disputes.
• —Transportation, courier or logistics disruption.
• —Internet, telecommunications or power failure.
• —Security incidents.
• —Epidemics or other public emergencies.

Where such an event materially affects your order we will contact you as soon as we reasonably can, and you may either wait for delivery or cancel for a full refund.

If something has gone wrong, we want to put it right. We acknowledge every complaint within 2 working days and aim to resolve it within 7 working days. Our full process, including how to escalate a complaint, is set out on our Complaint Handling page.

We may update or modify these terms from time to time to reflect changes in our products, our operations or the law. The updated version is published on this page with a revised “Last updated” date, and your continued use of the website after that constitutes acceptance of it, to the extent permitted by law. The version published when you place an order is the version that applies to that order.

These terms, and any dispute arising out of them or out of an order placed through this website, are governed by and interpreted in accordance with the applicable laws of the Islamic Republic of Pakistan. Any such dispute is subject to the jurisdiction of the appropriate courts in Pakistan, subject to applicable law. Nothing here affects your statutory rights as a consumer.

Questions about these terms, or about an order, should go to raanae980@gmail.com. We answer enquiries within 2 working days during Monday to Saturday, 10:00 AM – 7:00 PM (PKT). More ways to contact us are on our Contact Us page.